Terms of Service

TERMS AND CONDITIONS

Melvory Pty Ltd (ACN 620153611) is governed by the laws of the Commonwealth of Australia. Throughout this website, the terms “we”, “us” and “our” refer to Melvory Pty Ltd.

Before using or accessing our website, please read these Terms and Conditions carefully. By continuing to browse this website or using any part of the page, you accept and agree to be bound by our Terms and Conditions, which includes our Terms of Purchase, Privacy Policy, and our Refund and Returns Policy. You may not access our website or use any services if you do not agree to all the Terms and Conditions specified herein. You also agree that you have read and understoof the disclaimer statement below.

We reserve the right to change the content, material and/or information on our website at any time, and/or add new features or service to our website, which are also subject to the Terms and Conditions. We have no obligation to update any information on our website. You agree it is your responsibility to monitor our website for any updates. These Terms and Conditions apply to all users of our website

This website and the data contained in it is for your general information only. Any reliance on the content, material and/or information on this website is entirely at your own risk. We are not liable or responsible for the accuracy, performance or suitability of the information on this website.

You agree that the layout, content, design, graphics and any images of this website is owned by us, and must not be reproduced without getting written consent from Melvory Skincare.

We cannot guarantee that your computer monitor’s display of any colour will be accurate, as we have made every effort to display as accurately as possible the colours and images of our products that appear on this website.

You must not transmit any viruses or any code of a destructive nature, and/or use our products for any illegal or unauthorized purpose nor may you, in the use of our website or products, violate any laws in your jurisdiction, which includes (but not limited to) copyright laws.

This website also includes links to other websites which are not controlled by us, to provide you with further useful information. These are used at your own risk. In no event will we be liable for any loss, damage, costs or expenses incurred by you in connection with the use of this website.

Questions about the Terms and Conditions should be sent to us via email only at info@melvory.com.

DISCLAIMER STATEMENT

At Melvory Skincare, we believe we provide organic, natural, gentle and non-irritating products for the skin. However, please read the following disclaimer: 
• Content on our website, social media and messages exchanged with us are provided for general informational purposes and should not be considered medical advice. Product information is not intended to diagnose, treat, cure or prevent any disease. 
• Comments and feedback about product effectiveness are based on customer, staff and family opinions and should not be substituted for medical care. While many of our feedbacks have been positive, individual results may vary. 
• Melvory Skincare is not liable for any individual reaction to any particular ingredient. Please remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. We do recommend performing a patch test when trying any new skincare products. Please perform the patch test on the leg or arm, and not on the face when testing out. Discontinue use if a reaction occurs. 
• Some of our products may contain nuts, or traces of nuts. Please consult a healthcare provider if you are allergic to nuts prior to using our products or if you have any questions about a particular health condition.

TERMS OF PURCHASE

By purchasing something from us and/or accessing our website, you have read the Disclaimer Statement and agree to be bound by these Terms and Conditions.

At any time, Melvory Skincare reserves the right to correct any product availability, pricing, description, shipping charges or offer errors (including errors in transit times) on our website without prior notice, and to cancel any orders as a result of such errors (including after you have submitted your order).

Product availability, pricing and offers are subject to change without notice, and we reserve the right to discontinue a product at any time. We are not liable to you or any other party for the impact of such changes. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations. At any time, we also reserve the right to refuse service to anyone for any reason.

Your submission of personal information through the store is governed by our Privacy Policy. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

PRICING

All prices listed on the website are in Australian dollars (unless otherwise indicated). Please note that Melvory Skincare reserves the right to change or update prices without prior notice.

We are not liable to you or any other party for the impact of such changes.

PAYMENT

Melvory Skincare accepts payment via credit card, PayPal and AfterPay.

Payment is due in full prior to dispatch of goods.

ORDERS, SHIPPING & CANCELLATION

When you place an order for the first time, you will be asked to create a customer username and password. By signing-up as a customer, you will assist in ensuring that any future orders you place will be dispatched as quickly and efficiently as possible.

You can also order without creating a customer account, by selecting to sign in as a guest.

We are not liable for any products not received due to an incorrect shipping address being provided. Hence, please ensure that you enter the correct shipping address at the time of placing an order.

Subject to payment of your order, property and risk in the goods passes to you upon delivery of the goods to your nominated delivery address.

No cancellations or amendments to an order are permitted once payment is received and the order has been submitted. Promo codes cannot be swapped, combined or amended once a transaction is finalized on the website. It is the responsibility of a customer to check that their order, shipping information and any discount code entered is correct prior to submitting an order. Once an order has been submitted online, changes cannot be made.

HANDLING & DELIVERY TIMES

To ensure freshness, Melvory Skincare products are handmade fresh with love in small batches. As a result, depending on availability of our products, we will do our best to keep handling times within 1-4 business days.

We take the utmost care to use a consistent production method for our products, using a professionally crafted formula, but there may still be slight variation between batches in relation to consistency, appearance or scent, due to the fact that we use mainly raw and unrefined natural ingredients that have not gone through chemical processing (such as bleaching). For example, some batches of beeswax are more ‘golden’ in appearance than others. Batch variation can also be due to seasonal variability of the natural ingredients that we source from our suppliers.

Orders shipped within Australia should be received within 2-7 business days after dispatch, but as this depends on your location, please check the Australia Post website to estimate delivery times. Please note that we are not liable for any deliveries not received in this time frame, as they exist as a guide only. Lost items will be replaced at our discretion, on a case by case basis.

During the ordering process, please select ‘Express Post’ if you need a product delivered quickly, which will incur an additional cost.

International shipping cost will be calculated at checkout. Customers are responsible for paying any customs or import duties (including VAT and any processing fees) imposed by your country of residence.

Note: Melvory Skincare will use its best endeavors to deliver the goods to your nominated delivery address within the time period specified at the time of placing your order. However we will not be liable to you or anyone else for any losses suffered or incurred due to delay.

WHOLESALE

For all wholesale enquiries, please contact us via info@melvory.com.

RETURNS & REFUND POLICY

At Melvory Skincare, we strongly believe in the high quality of our products, and want you to love our products as much as we do. While we have rave reviews for many of our natural products, we understand that skin care is a personal choice and no two individuals are the same.

We suggest customers purchase an individual jar or trial-size product before committing to a full set or bundle. This will allow you to test the suitability of the products on your skin.

Melvory Skincare is not liable for any individual reaction to any particular ingredient. Please remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. We do recommend performing a patch test when trying any new skincare products. Please perform the patch test on the leg or arm, and not on the face. Discontinue use if a reaction occurs.

We handle returns and process refunds in accordance with the consumer guarantees under Australian Consumer Law. Unfortunately, we are unable to accept returned orders for change of mind, inclusive of purchases that have been made in error. However, we understand there are unfortunate circumstances where you may wish to apply for a refund.

Change of Mind

If you wish to cancel an order, please contact us as soon as possible. Once processed and dispatched, cancellations are not possible. Due to the nature of our products, Melvory Skincare cannot allow product exchanges or product returns if a customer changes his/her mind. Due to hygiene, safety and stability reasons, personal care products that have left our warehouse cannot be resold or reused for another customer. We advise that customers buy an individual jar or trial/travel size product for a start.

Broken or Damaged in Transit

We will gladly replace or refund products that arrive broken or damaged during shipment. Please contact us within 7 days of receiving the product and provide photographs of the damaged item/s and packaging. Refunds may be provided in the form of store credit should a product be faulty, broken or leaking.

Faulty Products

If you believe your product is faulty or defective, please contact us within 7 days of receiving the product. We may request photos or a description of the issue to assess the problem. In the event that Melvory Skincare deems a product to be faulty (A faulty product is defined as one which has arrived to the customer damaged or defective), Melvory Skincare will replace or refund the customer the value of the faulty product/s, including any postage costs.

Missing Products

In the rare event that we ship you an incorrect product, please contact us within 7 days of delivery, along with photographs of what you have received and a description of the issue so we can assess the problem. We will arrange for the correct product to be shipped to you at no additional cost, or offer a refund if preferred.

Allergic Reactions

As all skin types are unique, there is no one size fits all when it comes to skincare. Enquiries are viewed on a case by case basis. In the unfortunate event that you experience an allergic reaction to a product or ingredient, please discontinue use immediately and send us a photo of the reaction within 7 days of receiving your order.

A refund request will be reviewed on a case by case basis. A refund request may be submitted via email only, and if you are entitled for a refund, the product(s) must be returned to our warehouse address. Please note that the cost of return shipping is the responsibility of the purchaser.

If you return a product to us, please ensure that the returned products are used no more than 30% and the product is properly bubble-wrapped and protected. A broken product received can delay or omit your refund completely.

A returned product will be thoroughly checked and tested before a refund can be processed. Processing time of a refund may take up to 4 weeks.

LIMITATION OF LIABILITY

In no case shall Melvory Skincare, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 ADDRESS ERRORS/AMENDMENTS

PRODUCT ISSUES REPORT PROCEDURE:

Please email info@melvory.com, identifying the issue in the subject heading. Our customer service team will then be in contact with you as soon as possible.