Return Policy

 At Melvory Skincare, we strongly believe in the high quality of our products, and want you to love our products as much as we do. While we have rave reviews for many of our natural products, we understand that skin care is a personal choice and no two individuals are the same.

We suggest customers purchase an individual jar or trial-size product before committing to a full set or bundle. This will allow you to test the suitability of the products on your skin. 

We handle returns and process refunds in accordance with the consumer guarantees under Australian Consumer Law. Unfortunately, we are unable to accept returned orders for change of mind, inclusive of purchases that have been made in error. However, we understand there are unfortunate circumstances where you may wish to apply for a refund. Please see eligible reasons below:

We will gladly replace or refund products that arrive broken or damaged during shipment. Please contact us within 7 days of receiving the product and provide photographs of the damaged item/s and packaging.

If you believe your product is faulty or defective, please contact us within 7 days of receiving the product. We may request photos or a description of the issue to assess the problem. If deemed faulty, a replacement item will be shipped to you at no additional cost.

In the rare event that we ship you an incorrect product, please contact us within 7 days of delivery, along with photographs of what you have received and a description of the issue so we can assess the problem. We will arrange for the correct product to be shipped to you at no additional cost, or offer a refund if preferred.

As all skin types are unique, there is no one size fits all when it comes to skincare. Enquiries are viewed on a case by case basis. In the unfortunate event that you experience an allergic reaction to a product or ingredient, please discontinue use immediately and send us a photo of the reaction within 7 days of receiving your order.

If your return is approved for a refund, please ensure that the returned products are used no more than 30%, when they arrive back with us. This is a requirement for processing your refund.

Please note that the cost of return shipping is the responsibility of the purchaser.

If you have any questions, please email us info@melvory.com 

Please click here to read the full Terms & Conditions