FAQ & Shipping

I forgot to use a discount code, can you help?
Once an order has been placed, we are unable to apply discount codes retrospectively. Please contact us at info@melvory.com for more information.

Can I use multiple discount codes?
Only one discount code or promotion may be applied per order. Free shipping will be automatically applied for all Australian orders over $99 - no code required.

1. How does the subscription work?
Subscription service allows you to receive your favorite products automatically at your chosen frequency. You can manage your subscription anytime through your Melvory Account.
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2. Can I modify my subscription?
Yes! You can update your delivery schedule, change products, skip a shipment, or cancel anytime from your Melvory Account.
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3. When will I be charged for my subscription?
You will be charged on the renewal date of your subscription. The exact date depends on the frequency you selected at checkout.
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4. How do I update my payment method?
If you need to update your payment details, you can do so through your Melvory Account. If you're using Shop Pay, you'll need to update your card in your Shop Pay account.
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5. Can I skip a delivery?
Yes! You can skip or reschedule an upcoming order through your Melvory Account
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6. How do I cancel my subscription?
You can cancel your subscription at any time through your Melvory account. If you need assistance, feel free to contact our support team at info@melvory.com

7. What if I forget to cancel my subscription and need to cancel the order?
If your subscription wasn’t cancelled before the next dispatch date, we’re unable to cancel or refund the order. We appreciate your understanding and recommend updating or cancelling your subscription ahead of time to avoid any inconvenience.
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8. Will I receive a reminder before being charged?
Yes, we send an email reminder before your next charge so you can make any necessary changes to your subscription.
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9. How do I contact customer support for subscription issues?
If you have any questions or need help with your subscription, you can contact us at info@melvory.com

10. What happens if my payment fails?
​If your payment fails, we’ll notify you and attempt to process it again. You can also update your payment method in your Melvory Account.
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11. Can I change my subscription frequency?
Yes! You can adjust how often you receive your subscription items through your Melvory Account.
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12. Can I add or remove products from my subscription?
Absolutely! You can modify the products in your subscription anytime through your Melvory account.
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13. How do I reactivate a canceled subscription?
You can reactivate your subscription from your account. Otherwise, you may need to create a new subscription.
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14. What happens if a product in my subscription is out of stock?
If an item is out of stock, we’ll notify you before your next order is processed. You may choose a replacement product or pause your subscription.
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15. How do I change my shipping address?
You can update your shipping address in your Melvory Account before your next order is processed.
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16. Is there a minimum commitment for subscriptions?
No, there is no long-term commitment! You can cancel or modify your subscription at any time.

At Melvory Skincare, we strongly believe in the high quality of our products, and want you to love our products as much as we do. While we have rave reviews for many of our natural products, we understand that skin care is a personal choice and no two individuals are the same.

We suggest customers purchase an individual jar or trial-size product before committing to a full set or bundle. This will allow you to test the suitability of the products on your skin.

We handle returns and process refunds in accordance with the consumer guarantees under Australian Consumer Law. Unfortunately, we are unable to accept returned orders for change of mind, inclusive of purchases that have been made in error. However, we understand there are unfortunate circumstances where you may wish to apply for a refund. Please see eligible reasons below:

Broken or Damaged in Transit:
We will gladly replace or refund products that arrive broken or damaged during shipment. Please contact us within 7 days of receiving the product and provide photographs of the damaged item/s and packaging.

Faulty Products:
If you believe your product is faulty or defective, please contact us within 7 days of receiving the product. We may request photos or a description of the issue to assess the problem. If deemed faulty, a replacement item will be shipped to you at no additional cost.

Missing Products:
In the rare event that we ship you an incorrect product, please contact us within 7 days of delivery, along with photographs of what you have received and a description of the issue so we can assess the problem. We will arrange for the correct product to be shipped to you at no additional cost, or offer a refund if preferred.

Allergic Reactions:
As all skin types are unique, there is no one size fits all when it comes to skincare. Enquiries are viewed on a case by case basis. In the unfortunate event that you experience an allergic reaction to a product or ingredient, please discontinue use immediately and send us a photo of the reaction within 7 days of receiving your order.

Please note that the cost of return shipping is the responsibility of the purchaser.

If you have any questions, please email us info@melvory.com 

Please click here to read the full Terms & Conditions

Approximately 12 to 18 months from time of purchase. Best before dates are stated on each individual product.

Every product in our Melvory range is pregnancy and breastfeeding friendly.

Please send your enquiry and photos (if any) to info@melvory.com and one of our professional team members will recommend a personalised skincare routine for you.