FAQ

We are still operating and shipping out orders promptly :)

 

SHIPPING WITHIN AUSTRALIA

Express Shipping Australia Wide: $9.90

FREE EXPRESS SHIPPING for orders above $99

South Australia Local Delivery: $6.90

*Orders are dispatched from our warehouse within 1-2 days. Transit times vary between 1 to 5 working days. 

**Delays may occur due to extended Covid-19 restrictions and high parcel volumes as per Australia Post.

 

 INTERNATIONAL SHIPPING

Shipping cost is calculated at checkout.

Customers are responsible for paying any customs or import duties (including VAT and any processing fees) imposed by your country of residence.

*Please note that due to Covid-19, there may be some significant delays

 

DISPATCH TIME FROM WAREHOUSE

Within 1 to 3 working days from our warehouse in South Australia.

 

SHELF LIFE OF PRODUCTS

Approximately 12 to 18 months from time of purchase. Best Before dates are stated on each individual product.

 

PREGNANCY & BREASTFEEDING

Every product in our Melvory range is pregnancy and breastfeeding friendly.

 

PRODUCT RECOMMENDATIONS

Please send your enquiry and photos (if any) to info@melvory.com and one of our professional team members will recommend a personalised skincare routine for you.

 

ALL MATTERS RELATING TO ORDERS AND SHIPMENT

Please kindly send your enquiry along with your order confirmation number to info@melvory.com. If you wish to add on any products after placing an order, we can certainly do that as long the parcel is still with us in the warehouse.

 

RETURNS & REFUND POLICY

At Melvory Skincare, we strongly believe in the high quality of our products, and want you to love our products as much as we do. Before using any of our products, always ensure that you read the product description carefully and the directions for use on the product label. However, if for some reason you are not satisfied with a product, please contact us within 7 days of purchase.

Melvory Skincare is not liable for any individual reaction to any particular ingredient. Please remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs.

A refund may be organized on a case by case basis. A refund request may be submitted via email only, and if you are entitled for a refund, the product(s) must be returned to our PO Box.

Refunds are provided in the form of store credit should a product be faulty, broken or leaking. Personal care products such as cleansers, shampoos, creams and serums cannot be reused and therefore cannot be returned or be refunded due to change of mind.

While we have many positive feedbacks for our products, we understand that skin care is a personal choice. For this reason, we encourage first time customers to purchase a trial size product to try out. Many of our products do come in travel/mini sizes. We do view every enquiry on a case by case basis. If you should return a product to us, please ensure that the product is properly bubble-wrapped and protected. A broken product received can delay or omit your refund completely.

A returned product will be thoroughly checked and tested before a refund can be processed. Processing time of a refund may take up to 4 weeks. Please note that the cost of return shipping is the responsibility of the purchaser.

If you have any questions, please email us info@melvory.com

 Please click here to read the full Terms & Conditions